Privacy Policy

Ragwalla ("Company," "we," "us," or "our") deeply respects your privacy and is committed to protecting your personal information. Our sole purpose is to provide a reliable and secure Retrieval-Augmented Generation (RAG) service to you ("User"). We never use your data for any purpose other than delivering and improving your experience with our Service at ragwalla.com and api.ragwalla.com.

1. Information We Collect

   We only collect the minimum information required to deliver our Service effectively. This includes:

   • Documents and text content you upload to our platform.
   • Vector embeddings generated from your documents, enabling you to search and retrieve your data efficiently.
   • Account information necessary for authentication and contact purposes, such as email addresses.
   • Usage data, exclusively for technical support and improving service functionality, never for advertising or unrelated activities.

2. How We Use Your Information

   Your data is solely used to:

   • Provide, maintain, and enhance the quality and reliability of our Service.
   • Create and manage your user account, authenticate your access, and facilitate secure interactions.
   • Respond to your support requests and provide necessary technical assistance.
   • Ensure compliance with applicable laws and regulations.

   We explicitly do not use your data for marketing purposes, nor do we sell or monetize your information in any way.

3. Data Security and Integrity

   We are dedicated to the security and confidentiality of your information. To that end, we implement stringent security measures, including:

   • End-to-end encryption for your data in transit and at rest.
   • Restricted internal access to data, limited strictly to operational and technical staff who directly support service delivery.
   • Continuous monitoring, auditing, and updating of our security practices to prevent unauthorized access or breaches.

4. Data Retention and Deletion

   Your documents and associated embeddings are retained only as long as required to provide the Service. You may request deletion of your data at any time. Upon request or account closure, your data will be securely and permanently deleted within a reasonable period.

5. No Third-Party Sharing or Selling

   We never sell, rent, or trade your data. Your information will never be shared externally except where absolutely necessary to operate our Service securely (such as trusted cloud storage or AI processing providers).

6. Your Rights and Control

   You maintain complete control over your personal data and can at any time:

   • Access or request details about your personal information.
   • Correct inaccuracies in your information.
   • Request deletion of your account and data.
   • Request clarification or raise concerns about privacy practices.

7. Changes to Our Privacy Policy

   Any updates to our Privacy Policy will reflect our continued commitment to protecting your privacy. We will notify you clearly about significant changes. Regular review of this policy is encouraged, but rest assured, your privacy rights will remain paramount.

8. Contact Us

   Should you have any questions or concerns about your privacy or the handling of your data, please reach out to us at privacy@ragwalla.com.